FAQs
Frequently Asked Questions
What types of products do you offer?
We specialize in high-quality street fashion items that blend contemporary style with spiritual significance. Our range includes t-shirts, hoodies, hats, and more, all designed with thoughtful messages and unique designs.
How do I know what size to order?
You can find our detailed sizing chart on each product page. This chart provides measurements and sizing recommendations to help you select the best fit.
Can I change or cancel my order once it's been placed?
Changes or cancellations can be made within 24 hours of order placement. Please contact our customer service info@by-yeshua-immanuel.com immediately if you need to make a change.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment platforms.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long does shipping take?
For most orders and countries, shipping times range from 2-6 business days. Please refer to our shipping policy for detailed information on delivery times by region. If you cannot find any information for your specific country, feel free to message us at info@by-yeshua-immanuel.com
Do you offer international shipping?
Yes, we offer international shipping to various countries. We charge a flat rate of $5 for shipping, but orders over $100 qualify for free shipping. Shipping times vary depending on the destination. Please refer to our shipping policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order here. If you have any further questions or should have any problems with tracking please contact us at info@by-yeshua-immanuel.com
What is your return policy?
We accept returns on most items within 30 days of receipt. However, items such as underwear and socks are not returnable for hygienic reasons. Please refer to our return policy for more information.
How can I contact customer service?
You can reach our customer service team via email at info@by-yeshua-immanuel or through our website's contact form. Our team is available to answer any questions and assist you with your needs.
What should I do if I receive a defective item?
If you receive a defective item, please contact us immediately at info@by-yeshua-immanuel.com. We will arrange for a return and replacement at no extra cost to you.
How do I return an item?
Please contact us at info@by-yeshua-immanuel.com
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund. In this case please contact our customer service team via email at info@by-yeshua-immanuel.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.